The questions we get asked most — about orders, scans and other related things
If you've been waiting a while for your scans and are wondering about the status of your order, check your inbox for an order confirmation first. We use an automated system that sends one right after you submit your order — online or in-store.
Second, check status.cameralisatie.nl — use your order number + email used to make the order to check the status of your rolls live
If you didn't get one, you may have made a spelling error in your email address when filling in the order form online or in-store — reach out to us if you think you did. we will fix it for you
After your film is processed and scanned, we'll email you with pick-up info. We only do pick-up at the lab — even if you dropped your film off in Delft or any other of our Drop-boxes. Don't worry, we keep your negatives for at least a month and can ship them back if needed
Our automated delivery system sends out all scans from that day's completed orders every evening at 20:00. If this is your first time developing with us, check your spam folder — the first email sometimes lands there.
Although we'd like to take our time with your precious film, we offer same-day and next-day rush service for an additional cost. Contact us or come by the lab for more info.
A Fuji SP3000/500 — it scans at a max resolution of 5300×3600 and delivers professional scans with incredible detail and colour accuracy.
We don't develop souped film, and we'd like to warn you before bringing any in — if you bring one in without telling us, you'll ruin everyone else's film and our chemicals too, leaving you with a very high bill.
We recommend developing souped film at home, or finding a lab that specialises in it.
Yes — we sell a nice selection of colour and black & white film from all known brands and even some new ones we are really excited about
Privacy matters to us. Your files are never shared or used, and processing is handled professionally — we delete scans from our local network every month. If you'd like your sensitive files removed as soon as you've received them, just let us know.
Yes — on request, one of our female staff can handle your roll. We get this asked quite often. Due to religion or privacy we'd like to facilitate this option for people who need it. This might add a small delay to your order.
Don't worry — helping film shooters figure this out is a big part of what we do. We'll let you know if one of your rolls came out blank or if we spotted other issues that might trace back to a camera problem.
If you're unsure what happened, you're always welcome to come by so we can take a look together and figure out what to do differently next time.
Still have questions?
